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GDPR Policy

1. General Information

The confidentiality of your personal data is one of the main concerns of LENOX.
This document informs you about the processing of your personal data in the context of using the website https://lenoxshoes.ro (“the Website”).

 

2. Categories of Personal Data Processed

2.1. If you are a customer of the Website, LENOX will process personal data such as your name and surname, phone number, email address, billing address, delivery address, data regarding your behavior/preferences/habits on the Website, and any other data you provide directly when creating a user account, placing an order, or using the Website.
2.2. If you are a visitor, LENOX will process the personal data you provide directly, for example through the contact / questions / complaints sections.

 

3. Purposes and Legal Grounds

3.1. If you are a customer, your personal data will be processed for:

  • performing the contractual relationship (processing, validating, shipping and invoicing your order, informing you on order status, handling returns);
  • fulfilling legal obligations (including fiscal and archiving obligations);
  • marketing activities (sending commercial communications about LENOX products and services by email, SMS, phone, chat);
  • analyses, reports, consumption preference profiling to improve the experience on the Website.

Providing data for marketing is voluntary. You can withdraw consent at any time by emailing [email protected].

 

4. Storage Period

As a rule, LENOX will process your data as long as necessary to achieve the purposes stated.
Customer data will be processed throughout the contractual relationship and subsequently according to legal obligations (e.g. accounting documents kept for 10 years).
If you delete your account, we will stop communications, but your data will not be automatically erased unless you request this. If an account has active orders, deletion will be possible only after their completion.

 

5. Disclosure of Personal Data

LENOX may disclose your data to:

  • partners (courier companies, IT providers),
  • public authorities,
  • for administering the Website, granting prizes, maintaining and improving services, analysis, testing, research, monitoring usage trends, developing security features, and sending marketing communications according to the law.

 

6. Transfer of Personal Data

Personal data may be transferred outside Romania.

 

7. Your Rights

In accordance with data protection laws, you have the right to:

  • be informed about data processing activities;
  • access your data;
  • request rectification or completion;
  • request erasure (“right to be forgotten”);
  • request restriction of processing;
  • data portability;
  • object to processing (including direct marketing, at any time and without justification);
  • not be subject to automated individual decision-making, including profiling;
  • lodge a complaint with the National Supervisory Authority for Personal Data Processing or the competent courts.

Contact: [email protected]