Terms & Conditions

Using this website implies acceptance of the terms and conditions below. We recommend that you read them carefully. S.C. LENOX PROD S.R.L. reserves the right to modify these provisions without prior notice. The most recent version can be accessed on this page.

Your access/visit to this website is subject to the Terms and Conditions of use and constitutes your explicit acceptance thereof, representing the agreement between the parties.

1. GENERAL ASPECTS

1.1. These Terms and Conditions (“Terms and Conditions”) govern the relationship between S.C. LENOX PROD S.R.L. (the “Company”) and the persons using (the “User”) the website www.lenoxshoes.ro and/or the services offered by the Company through the Website (the “Services”).

1.2. Accessing and using the Website, including any of its pages or component sections, or any Service provided through the Website, may only be carried out in accordance with these Terms and Conditions.

1.3. For the use of the Services, we may ask the User to express agreement with these Terms and Conditions by a specific action signifying unequivocal consent (e.g., ticking the box “I have read and agree to the website’s terms and conditions”).

1.4. To ensure compliance with the conditions for accessing and using the Services, Users must check the Terms and Conditions at each visit to the Website. Even if you fail to review the Terms and Conditions but use the Website, we will consider that you have accepted this set of Terms and Conditions (including any updates).

1.5. If you do not agree with the provisions of this set of Terms and Conditions (including any updates), please do not use—or, as applicable, cease using—the Website or the Services provided by us.

1.6. Definitions:

• Site – the domain lenoxshoes.ro
• Account – the section of the Site consisting of an email address and a password that allows the Buyer to place Orders and that contains information such as username, password, delivery address, and order history. The User will ensure that all account information is correct, complete, and up to date.
• User – any natural person over the age of 16 or legal entity registered on the Site who, by creating an Account, agrees to the clauses specific to the Site in the Terms and Conditions section.
• Buyer – any natural person over the age of 16 or legal entity who creates an Account on the Site and places an Order.
• Shopping Cart – the section of the Account where the User can add products they wish to purchase.
• Order – the electronic document by which the Buyer communicates to the Seller the intention to purchase products from the Site.
• Contract – the distance contract concluded between the Seller and the Buyer without their simultaneous physical presence.
• Content:
  • All information on the Site that can be accessed via electronic equipment.
  • Any form of communication sent by the Seller to Users by any electronic or other means.
• Commercial Communications – messages via the Site, email, or mobile phone by which the Seller informs the User about ongoing campaigns, current or future offers and promotions, retargeting campaigns, opinion surveys, or general information.
• Transaction – the collection or reimbursement of an amount resulting from the sale of a product through the Site, depending on the payment or refund method.

2. PROPERTY RIGHT

2.1. Articles (texts + images) published by the Company are protected under intellectual property laws (including but not limited to Law no. 8/1996 on copyright and related rights, and Law no. 84/1998 on trademarks and geographical indications). Reproduction of any written or illustrative material from these articles is strictly prohibited without the prior consent of the publisher.

3. CONTENT OF MESSAGES ON THE SITE

3.1. Registered Users are solely responsible for the content of their messages.

3.2. To maintain a communication environment based on decency and mutual respect in the comments section provided by the Site, please observe the following rules:

a) Do not use indecent language; insults of any kind are not allowed; names containing insults, obscenities, or vulgar words are prohibited;
b) Antisocial messages, incitements to illegal acts, violence, or xenophobia are prohibited;
c) Posts containing discrimination—whether based on sex, age, religion, sexual orientation, etc.—are prohibited;
d) All messages express only the views and opinions of their authors; full legal liability lies entirely with the authors, both for articles posted on the Site and for messages and materials uploaded by users;
e) To allow individual replies, please provide a real email address;
f) Any breach of these rules will lead to deletion or modification of the posted message;
g) Account names with sexual connotations are not permitted;
h) Account names offensive to various social categories are not permitted;
i) It is forbidden to disseminate defamatory, threatening, vulgar, obscene, hate-inciting, malicious, inaccurate, or otherwise unlawful messages, both in the forum and anywhere else on the website;
j) It is forbidden to use information provided by other members to obtain material benefits or for commercial purposes;
k) It is forbidden to collect/harvest personal data about other Users of the Site;
l) It is not permitted to use names that, by their content, advertise various websites, companies, or products;
m) It is forbidden to post, upload, or transmit in any way via the Site illegal materials or materials that do not comply with applicable legislation, including copyright, trademark, or other industrial property laws;
n) It is forbidden to use the Site to promote illegal activities or to provide information related to illegal activities;
o) It is forbidden to use the Site to post or transmit advertising, promotional messages, or “spam”;
p) It is forbidden to pretend to be another person, to represent another institution, or to falsely claim affiliation with a person or institution.

3.3. For non-compliance with these rules, the Company reserves the right to prohibit access to the Site and/or to any of the Services offered.

3.4. The Company does not control but only supervises the content of messages transmitted on the Site.

4. DECLARATIONS AND WARRANTIES

4.1. The Company does not guarantee that the information on the Site is fully complete or accurate;
4.2. The Company does not guarantee that information entered by users is genuine or correct and assumes no responsibility for how visitors use it;
4.3. The Company does not guarantee that the information or services on the Site will meet all visitors’ requirements;
4.4. The Company assumes no responsibility for results obtained by visitors as a consequence of using the information or services on the Site; use is at your own risk;
4.5. The Company does not guarantee that the services on the Site will operate constantly, uninterruptedly, and without errors;
4.6. The Company assumes no responsibility for any damages Users may incur due to the temporary malfunction or faulty operation of the Site, or for the use of information obtained via links on the Site to other websites (use of such links is at Users’ discretion).

5. COMMUNICATION

By registering an Order on the Site, the Buyer agrees to the form of communication chosen by the Seller for its commercial operations (phone or email).

6. ONLINE SALES POLICY

All product prices displayed on the Site are expressed in Romanian lei (RON) and include VAT.

Any User may use the Site to place an order to the Seller.

The User may communicate with the Seller by using the Chat available on the Site or via the email addresses and phone numbers listed in the Contact section. The Seller is free to use data received from the User, in accordance with the privacy policy, for case studies, customer profiling, and customer behavior analysis in order to improve services.

7. INTELLECTUAL PROPERTY RIGHT

All materials used on the Site are the intellectual property of the Seller. In case of any copyright infringement, contact: [email protected].

The content, logos, stylized representations, trade symbols, static images, and dynamic images displayed on the Site are the exclusive property of the Seller.

It is forbidden to copy, distribute, publish, transfer, alter, or use any Content in any context other than that originally intended by the Seller, or to remove markings indicating the Seller’s copyright over the Content.

The User may copy, transfer, and/or use the Content only for personal or non-commercial purposes and only where this does not conflict with these Terms and Conditions.

8. PROCESSING OF PERSONAL DATA

By using the contact form or the service available on the Site, the User declares acceptance of being contacted by the Seller by any available means, by filling in contact information (first name, last name, email address, phone number) and understands that such data will be processed in the Seller’s database for the purpose of improving services and commercial relationships.

9. CONFIDENTIALITY

The Seller will keep confidential any information of any nature provided by the Buyer.

Lenox Prod collects the following personal data via the Site:
• Contact information (name, surname, age, email address, delivery address, phone)
• Username and password
• Comments and other types of content provided by the Customer
• Information regarding personal interests
• Demographic information
• Location data (derived from IP address and delivery address)
• Information about the Customer’s online activities (device information, browsing history and behavior) through the use of cookies

The Company uses this information for the following purposes:
• To evaluate and improve the quality of services and products, for product and customer-base analysis, data analysis, and other internal functions
• To communicate with the User via email or mobile phone
• To keep up to date with relevant industry standards
• To respond to Customer requests

10. ORDER

The Buyer places an Order by adding products to the Shopping Cart and finalizing the Order upon payment, choosing one of the methods specified by the Seller.

Any product added to the Shopping Cart is available for purchase to the extent that it is in the Seller’s stock. Adding a product to the Shopping Cart without finalizing the Order does not constitute Order registration or automatic reservation of the product.

By completing the order form and finalizing the payment, the Buyer assumes responsibility that all data provided are correct and complete at the time of purchase.

By completing the Order process, the Buyer agrees that the Seller may contact them by any of the stipulated means when the situation requires it.

If the card-issuing bank does not accept payment (for online payment) or the data provided by the Buyer are incorrect or incomplete, the Seller reserves the right to cancel the Order. The Seller will notify the Buyer and will be released from any subsequent obligations.

11. INVOICING – PAYMENT

After the Order is completed, the Seller will issue an invoice to the Buyer for the delivered products based on the data provided, in accordance with applicable legislation.

As a result of the contractual relations between S.C. LENOX PROD S.R.L. and the company or the natural person you represent, we inform you that personal data are processed for fiscal-accounting purposes.

Your consent to the processing of your personal data is voluntary. However, if you refuse to express this consent, issuing the requested documents and carrying out the commercial relationship will become impossible.

Rights: to protect the personal data you have entrusted to us, and considering Regulation (EU) 2016/679 of the European Parliament and of the Council (effective from 25 May 2018), you have the following rights: access, rectification, and—without infringing applicable fiscal provisions—erasure of your data; the right to withdraw consent and to object to processing; the right to restriction/limitation of processing; the right to data portability; the right to obtain human intervention in the case of an automated individual decision; and the right to lodge a complaint with the supervisory authority, as well as other applicable rights.

The data controller is S.C. LENOX PROD S.R.L.

12. DELIVERY OF GOODS

The Seller will ensure proper packaging of products for optimal handling and the transmission of the documents necessary for delivery.

13. PRICE

The Seller will make every effort to provide correct information regarding the price and characteristics of products. Some characteristics and/or prices may be incorrect due to human error. If the Buyer places an Order in which the product has an incorrect price, the Seller has the right to cancel the Buyer’s Order.

14. ERRONEOUS CHARACTERISTICS

If an order is placed in which the product has erroneous characteristics due to human or technical error, the Seller will make every effort to deliver a product with characteristics similar to the ordered product. If the Buyer does not agree with this solution, the Seller has the right to cancel the order.

15. ORDER CANCELLATION POLICY

If you wish to cancel an order, you must notify the merchant immediately, preferably by phone, providing the order number.

If the cancellation is accepted, no additional cancellation fee will be charged.

If the merchant refuses the cancellation because the order has already been shipped, the order cannot be cancelled.
If the cancellation was requested in time and accepted by the merchant, we will refund or re-credit your account with the full amount within up to 7 working days.

The merchant may cancel an order if the product is not available for any reason attributable to their platform. In this case, you will be notified, if applicable, and any payment made will be refunded.

An order placed by the User may be cancelled without prior notice, without any subsequent obligation of either party to the other, and without either party being entitled to claim damages, in the following cases:

a) The issuing bank does not accept the User’s card transaction, in the case of online payment;
b) The transaction is invalidated by the card processor contracted by our company, in the case of online payment;
c) The data provided by the User on the Platform are incomplete and/or incorrect.

16. APPLICABLE LAW

These Terms and Conditions are governed by Romanian law. Any disputes arising between the Seller and Users/Buyers will be settled amicably or, if this is not possible, by the competent Romanian courts.

17. MISCELLANEOUS

17.1. The Company reserves the right to periodically update these Terms and Conditions (e.g., to reflect changes in legislation or in the services provided by the Company).

17.2. To ensure compliance with the conditions for accessing the Site and using the services, the User must check the Terms and Conditions at each access. Use of the Site and/or any services, even if the User fails to review the applicable Terms and Conditions, constitutes the User’s express agreement to those conditions.

17.3. Data protection: if, in addition to the information above, you require further clarifications regarding personal data matters, you may contact us at: [email protected]

17.4. For any breach of these rules, comments, complaints, or issues related to the Site, please write to: [email protected]